Refund policy

Returns
You can return most items within 30 days of delivery for a refund. Items must be unused, in the same condition you received them and in their original packaging. Please keep your receipt or order confirmation as proof of purchase.

Items we can't accept back
Gift cards, downloadable products, opened software, and items damaged or missing parts for reasons not due to our error.

How to start a return
Email us at support@makersthings.com with your order number and the item you'd like to return. We'll reply with return instructions and the address to send it to. Please don't send items back to the manufacturer, and don't ship a return before we've sent you instructions.

Return shipping
Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect, in which case we cover it. Original shipping charges are not refundable. For returns over $75 we recommend a trackable service, as we can't refund items that don't reach us.

Damaged, defective or wrong items
If something arrives damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping.

Refunds
Once your return arrives we'll inspect it and email you to confirm whether the refund is approved. Approved refunds go back to your original payment method; depending on your bank or card issuer, it can take 5–10 business days to appear.

Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.

Questions
Contact us at support@makersthings.com.